IT support in Orlando is making it possible for retailers to increase their competitive capability in reference to other brick-and-mortar stores, as well as online solutions. Though the internet has taken a big chunk out of the retail industry, there is yet growth taking place. Retail has seen a five percent jump, and a 4.8% jump is expected on top of that by year's end.
Much of the reason for this jump is what brick-and-mortar retail stores can offer which online solutions cannot: a much better customer experience. When customers can have questions answered by a dedicated professional interested in helping them make the best decision, they're more likely to make the right choice. Additionally, they have a point of contact; and they can access their goods immediately. None of that is possible in the same way over the web.
Optimizing the Customer Experience
Understanding this, many retailers have begun optimizing the way they conduct interactions with clients on the sales floor. Instead of ignoring available technology, they incorporate tablets and the like into extended networks so that point of sale can be facilitated in a mobile fashion. Additionally, this makes it so that sales reps have comprehensive access to data, allowing them to resolve customer issues without leaving them unattended. When prospective clients are left to their own devices, doubts can swiftly sour a sale.
Mobile Point-Of-Sale Solutions
Facilitating a network of mobile point-of-sale solutions including data access can be difficult for the retailer who tries to implement this solution internally, however. IT support in Orlando brings professional retail network facilitation to the table. MSPs providing these services work with multiple clients seeking competitive viability. This means they have service delivery models designed specifically for retail networks. For example, in terms of inventory, one tech solution is facilitating RFID-tagging of inventory for purposes of visibility and management. Such information can be immediately available to all reps across an organization in real time, but making that happen requires a little bit of tech savvy. Cloud computing is often involved and expedites the process while reducing its expense. So, to condense retail tech innovation into a bullet list, MSPs help such clients:
- Manage inventory more effectively
- Design mobile point-of-sale systems for employee enabling
- Optimize network operations continuously
- Reduce costs from internally sourced tech solutions
Retail is far from dead--- it is expanding. Remaining competitive requires optimal operation. IT support in Orlando through ION247 can help your retail operation optimize networks for increased visibility as well as customer service. Contact us to explore new options and those that are becoming much more common among diverse retailers.